A proactive agent for your team

AI that keeps work
moving forward.

Synchronize tracks work across your tools, investigates changes, and acts on what needs to happen next. It works in the background and brings you in when your judgment is needed.

Watch it in action

Three connected blue and pale sculptural links.

The work doesn’t wait
for your next prompt.

It checks the evidence, tracks the open questions, and does the work it can. When a decision needs you, the context is already there.

A fictional customer rollout: Synchronize connects a blocked rollout and a customer promise to engineering, prepares an exact comment for approval, illustrates posting after approval, and prepares a new customer follow-up when engineering replies. The button pauses or replays. With reduced motion it advances one scene at a time.

It finds the gap in the evidence.

Synchronize checks the customer’s result against the engineering issue and the commitment already made.

A precise question. A testable answer.

The research is done. Review the proposed action; Synchronize posts it after approval and tracks what happens next.

A verified fix. An outcome still to confirm.

New evidence changes the next step. Synchronize prepares it and keeps tracking the unresolved outcome.

# customer-rollout

Mina LeeVireo Health9:41 AM

Reconnect creates two records on 1.8.3. Ordinary retries pass. What are we missing?

SynchronizeAPP9:41 AM

The key changes on reconnect. The same event can look like a new write.

Customer logevt_1042

First delivery: key ik_a7
After reconnect: key ik_b9changed

ENG-214Retry test passes. Reconnect is not covered.

SynchronizeAPP9:42 AM

The patch isn’t verified for this failure. Ask Alex to confirm the missing test?

Comment on ENG-214To Alex Rivera

Engineering follow-up draft

Alex, does 1.8.4 preserve the idempotency key across reconnect? Confirm the TTL and this test: two deliveries, one downstream record.

Based on Vireo’s log + ENG-214. I haven’t tested their environment.

Approved in this example.

Posted to ENG-214. I’ll watch for Alex’s answer. The customer update is still due today.

42 minutes later · Engineering replied

Alex RiveraEngineering10:24 AM

Confirmed: 1.8.4 retains the key for 24h. Forced reconnect: two deliveries, one write. Cleared to share.

SynchronizeAPP10:24 AM

✓ Reconnect test confirmed

Customer verification steps Not sent

1. On 1.8.4, replay evt_1042 after a forced reconnect within 24h.2. Confirm one downstream record. If duplicated, send both request IDs.

An older replay falls outside the confirmed deduplication window.

QA passed. Vireo hasn’t retested. I’m keeping the rollout open until their result arrives.

The whole customer picture.
The work still to resolve.

See which relationships need attention, what your team owes, and the evidence behind the next step.

My coverage

Customer intelligence

Customer portfolio

See where customer relationships are blocked and what to resolve first.

Illustrative data · Sep 5, 10:24 AM · My coverage: 24 accounts

Active customers: 24; Accounts with inbound activity in the last 90 days
Customers needing attention: 7; Accounts with one or more current warnings
Open issues: 13; Customer issues that are not yet resolved
Our overdue commitments: 4; Items our team owes customers

Inbound messages

Inbound messages and resolved items over time

Last 90 days

799 inbound messages · 552 resolved items

Inbound messagesResolved items

View chart data

Illustrative daily activity, June 8 – September 5
Date	Inbound	Resolved
2026-06-08	6	4
2026-06-09	9	7
2026-06-10	10	6
2026-06-11	8	5
2026-06-12	11	9
2026-06-13	3	2
2026-06-14	2	1
2026-06-15	5	4
2026-06-16	7	5
2026-06-17	12	10
2026-06-18	11	6
2026-06-19	10	7
2026-06-20	4	4
2026-06-21	2	1
2026-06-22	8	6
2026-06-23	10	6
2026-06-24	12	8
2026-06-25	15	12
2026-06-26	13	8
2026-06-27	5	2
2026-06-28	3	3
2026-06-29	9	6
2026-06-30	11	9
2026-07-01	10	6
2026-07-02	13	8
2026-07-03	11	8
2026-07-04	4	3
2026-07-05	2	2
2026-07-06	8	4
2026-07-07	7	5
2026-07-08	9	8
2026-07-09	11	7
2026-07-10	10	6
2026-07-11	3	3
2026-07-12	2	1
2026-07-13	6	6
2026-07-14	8	4
2026-07-15	10	7
2026-07-16	9	7
2026-07-17	12	8
2026-07-18	4	4
2026-07-19	3	1
2026-07-20	9	6
2026-07-21	12	10
2026-07-22	14	9
2026-07-23	13	7
2026-07-24	15	11
2026-07-25	5	3
2026-07-26	3	4
2026-07-27	10	6
2026-07-28	12	8
2026-07-29	11	8
2026-07-30	14	9
2026-07-31	12	9
2026-08-01	4	2
2026-08-02	2	1
2026-08-03	8	7
2026-08-04	9	6
2026-08-05	12	7
2026-08-06	10	8
2026-08-07	11	7
2026-08-08	3	4
2026-08-09	2	1
2026-08-10	7	5
2026-08-11	9	7
2026-08-12	8	5
2026-08-13	11	8
2026-08-14	10	6
2026-08-15	4	3
2026-08-16	2	3
2026-08-17	8	5
2026-08-18	11	6
2026-08-19	14	10
2026-08-20	13	8
2026-08-21	16	12
2026-08-22	6	3
2026-08-23	3	2
2026-08-24	10	8
2026-08-25	13	8
2026-08-26	15	11
2026-08-27	17	10
2026-08-28	14	9
2026-08-29	5	5
2026-08-30	3	2
2026-08-31	11	6
2026-09-01	14	10
2026-09-02	16	10
2026-09-03	15	12
2026-09-04	18	11
2026-09-05	7	5

Attention items by reason

Current warnings that need intervention

Open technical issues4 accounts · 45%
5
Commitments and responses pending4 accounts · 36%
4
Relationship follow-up2 accounts · 18%
2

Accounts needing attention

Review current warnings and open work together

3 of 7

Account	Attention	Open issues	Requests	Last inbound
	3 items	4	9	Just now
Meridian Labsmeridian.example	2 items	2	7	2 days ago
Northwind Diagnosticsnorthwind.example	1 item	2	6	3 days ago

Vireo Health · Why this next step? 3 sources

Customer log · 9:41 AMConnector 1.8.3. Event evt_1042 delivered twice after reconnect; two downstream records. Same event ID, different idempotency keys.

ENG-214 · Test scopeOrdinary retry passes. Reconnect coverage and deduplication TTL are not yet confirmed. Customer update due today.

Engineering + QA · 10:24 AMNo confirmation yet. Do not present the candidate patch as a verified fix.

Outstanding commitments

Items our team owes customers

Vireo Health · Alex RiveraENG-214 · With engineering
Today
Send the corrected calibration exportMeridian Labs
2 days overdue
Confirm the supported schema versionNorthwind Diagnostics
3 days overdue

Synchronize · InvestigatingRollout open

A retry test isn’t a reconnect test.

Vireo’s log has the same event ID but a new idempotency key after reconnect. ENG-214 only confirms ordinary retries. That gap matters before recommending the patch.

Vireo Health

vireo.example · Clinical laboratory

Open / total conversations: 4 / 9
Inbound · MTD: 7
Last seen: Just now

What to know now

Customer log · 1.8.3: Same event ID. Two downstream records.
ENG-214 · Test scope: Ordinary retries pass. Reconnect is untested.

A retry test doesn’t clear a reconnect failure.

The customer’s failure falls outside the test coverage. Synchronize identifies what engineering must verify before recommending this patch.

Customer log · evt_1042 · ENG-214

Next workVerify key persistence and the deduplication window.

Customer rollout remains open.

Open issues

Duplicate downstream records after reconnectFix coverage not yet confirmed
Customer rollout awaiting validationVireo’s environment · Still open

Cases

evt_1042 was delivered twice after the connection recovered. Two downstream records were created.
Customer report · Today, 9:41 AM
Confirm whether ENG-214 covers reconnect, not just ordinary retries.
Engineering investigation · Open

Useful work happens
between your check-ins.

Researching a blocker. Preparing a handoff. Carrying out an approved action. Synchronize keeps the context and open work together, so you hear what matters and can make the calls that need you.

One blue thread connects separate paper surfaces.

AI that keeps workmoving forward.

The work doesn’t waitfor your next prompt.